The term White Glove Delivery Service is used for the specialized transport of high-value technical products, devices or machines within the business-to-business segment, including placement and installation. This includes, for example, the delivery of medical equipment into hospitals, printers and multi-functionals in offices, graphical machines to print shops, vending machines, audiovisual devices, professional kitchen appliances, entrance technology etc.

We notice a trend that our customers in the Technology industry increasingly have technical activities carried out by logistics service providers during the delivery of the product. For example, assembly, adjustment, testing, connection to the server network and training of end-users.

This has quite some advantages for you:

• As a supplier, you can fully concentrate on sales; peaks and dips in the delivery process will be absorbed by the logistics service provider.
• In most cases, your customer can immediately start using the device without the intervention of one of your service engineers.
• Any used devices can be returned immediately, without having to carry out a second trip later.
• Your service engineers can focus on more specialist work.

Yusen Logistics has been a specialist in White Glove Delivery Services for decades. Yusen Logistics has various dedicated warehouses in the Benelux where high-value technical goods can be stored and managed. These warehouses include technical workshops for assembly, check-up, configuration and testing of equipment. For delivery to end-users in the Netherlands and Belgium, as well as in the rest of Europe, Yusen Logistics has specialized means of transport and installation services.

The trained drivers of Yusen Logistics also take care of the technical installation of the equipment at your customers’ location, including connection to the server network. Office machines are therefore immediately ready for printing, scanning, e-mailing etc. after delivery by Yusen.

Returned devices can be refurbished on request or stored for spare parts. We also offer the option of certified data wiping from hard disks or destroying data carriers.

The entire White Glove logistics is supported by the Customer Service Center of Yusen Logistics, which acts as a control tower. Project managers are responsible for the coordination between you as our customer and your end-users. They manage the entire transport, arrange any on-site assistance and provide progress reports, evaluation or aftersales service. The quality of our services is continuously measured by an independent agency and adjusted if necessary. On a scale from 0 to 10, the surveyed end customers rate the Yusen logistics Final Mile service on average with a 8.6.